At MPCB TRAVEL LIMITED, we strive to provide the best travel services tailored to your needs. This Refund Policy outlines the terms and conditions under which refunds may be granted.
1. Scope of Refund Policy
This policy applies to all bookings and services purchased directly through MPCB TRAVEL LIMITED, including but not limited to:
- Flight tickets
- Hotel reservations
- Travel packages
- Other related services
2. Eligibility for Refunds
- Cancellations by Customers: Refunds may be available if cancellations are made within the allowable time frame specified at the time of booking.
- Non-Refundable Bookings: Some bookings, particularly discounted or promotional fares, may be non-refundable.
- Service Disruptions: Refunds may be considered if your travel arrangements are disrupted due to circumstances beyond your control (e.g., flight cancellations by airlines, natural disasters).
- Change Fees: Amendments or rebooking fees may apply and are typically deducted from the refund amount.
3. Refund Process
- Requests for refunds must be submitted in writing via email to our customer service team at refunds@mpcbtravel.com.
- Please include your booking reference number and detailed reason for the refund request.
- Once the request is received, we will verify eligibility with the respective travel suppliers.
- Approved refunds will be processed back to the original payment method within 14 to 30 business days.
4. Third-Party Services
If your booking was made via a third-party provider or affiliate:
- Their refund policies may also apply.
- MPCB TRAVEL LIMITED will assist in coordinating the refund but is not responsible for decisions made by third parties.
5. Contact Us
- Email: refunds@mpcbtravel.com
- Phone: +44 (0)1234 567890
- Address: MPCB TRAVEL LIMITED, [Company Address]
6. Policy Updates
MPCB TRAVEL LIMITED reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with the effective date clearly indicated.